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FREQUENTLY ASKED QUESTIONS

Copyright Protection

1. Who owns the music I generate on Tunee?
Free Plan: Music belongs to Tunee, but you may use the work for non-commercial purposes with source attribution to Tunee. Attribution example: Created by Tunee AI
Paid Plans: You own the music and have full commercial rights (monetization, advertising, games, etc.).
2. Who owns the copyright to the original lyrics I upload to Tunee?
If you provide original lyrics, the copyright of the lyrics you write and upload remains yours.
3. Does AI-generated music always have copyright protection?
Whether AI-generated music has copyright protection depends on the laws of your country or region. In regions like the US, fully AI-generated works may not qualify for copyright protection due to "human authorship" requirements.
Note: We recommend consulting local legal advice for specific cases.
4. Can the use cases on the official website's homepage be used for commercial purposes?
The use cases displayed on the homepage are not for commercial use. If you need to cite them, please provide attribution. Attribution example: Music/Use Case generated by Tunee AI.

Data Safety

1. How does Tunee keep my music private?
Your projects and music remain private unless you actively share them. We do not sell personal data or share it with third parties for marketing purposes.
2. How secure is my personal data on Tunee?
Data is stored on secure overseas servers with industry-standard protection measures. You can delete your data at any time.
3. What happens if there's a data security issue?
We will notify users as soon as possible of any security incidents affecting their data. For detailed data handling practices, please refer to our Privacy Policy.

Models and Services

1. What services are powered by Tunee's multi-agent architecture?
Tunee has developed a multi-agent architecture based on DIFY, enabling comprehensive music creation services including music generation, MV production, intelligent mastering, stems separation, and upcoming features like sound effects and track creation.
2. What AI models does Tunee use for music creation?
Tunee is powered by our proprietary large-scale model TemPolor, the engine behind the TemPolor product series (TemPolor AI). To meet diverse creative needs and provide the best balance of quality and cost, we also integrate Suno's service alongside our own model.
3. What other AI services does Tunee provide?
For MV production, we use MidJourney V7 for visuals and integrate top video technologies like Kling V2.1 and Dreamina V3. For language tasks, we leverage Claude 4 and Qwen 3, both fine-tuned for music workflows.

Subscription & Billing

1. Can I use Tunee for free?
Of course! We believe great music creation shouldn't be locked behind expensive paywalls. Tunee offers a free plan so you can start your creative journey immediately—no credit card required. We regularly share free credits and special offers with our community, We're excited to have you in our Discord!
2. What subscription plans does Tunee offer?
For those who want more advanced features, longer tracks, and commercial rights, we also offer affordable Basic, Plus, and Pro subscriptions.
3. Can I cancel my subscription anytime?
Yes. You can cancel anytime, and you'll keep access until the end of your billing cycle.
4. Do I keep the music after my subscription ends?
Yes. Any music downloaded while subscribed remains licensed for lifetime use.
5. What is Tunee’s refund policy?
Every new account receives free creative credits to explore Tunee before paying. Since our public launch, new sign-ups receive a certain amount of welcome credits and daily credits. We encourage you to fully use these free credits before subscribing. Once you subscribe, your plan remains active until the end of the billing cycle. If you no longer wish to continue, simply cancel your subscription and it won't auto-renew for the next cycle.
6. How are credits calculated?
Credits are calculated dynamically and may change in real time based on factors such as file size, number of interactions, content length, and task complexity. The following information is provided as a reference to help you plan your usage. Actual credit consumption may vary.

Music Generation
Instrumental: 14 credits for initial generation, with an average of 7 credits per song.
Vocal Songs:
    Fast Mode: 20-25 credits for initial generation, with an average of 10-13 credits per song.
    Agent Mode: 20-30 credits for initial generation, with an average of 10-15 credits per song.
Lyrics Generation:
    Fast Mode: 20-25 credits for initial generation, with an average of 10-13 credits per song.
    Agent Mode: 20-30 credits for initial generation, with an average of 10-15 credits per song.
Modify Lyrics or Prompt: Approximately 10 credits per song.

Audio / Video Upload
Audio Cover / Video Soundtrack: 25-35 credits for initial upload.

MV Creation
6 Clips: Approximately 290 credits per MV.
9 Clips: Approximately 430 credits per MV.

Other Features
Smart Mastering / Get Stems: 4 credits per song.
Web Search: 1 credit per time.
7. What is Influencer Exclusive Membership?
We've created an exclusive membership program for our most engaged community members and content creators, featuring three tiers: Creator, Partner and Artist. You can earn an invitation by actively participating in community discussions, joining platform events, and creating high-quality content. These exclusive memberships offer the same functionality as our paid plans but with a special status, and the two cannot be used simultaneously.

Our Refund Policy

1. Refund Request Timeframe
Our refund policy varies based on subscription type and your region:
For Users in the EU, Turkey, or UK: You may request a subscription cancellation and refund within 14 days of purchase. When submitting your request, please clearly state that you are applying for a refund under EU, Turkish, or UK consumer protection regulations.
For Users in Other Countries and Regions:
    Monthly Membership: Refund requests accepted within 7 days of purchase
    Annual Membership: Refund requests accepted within 7 days of purchase
    Individual Song Copyright: No refunds available
2. How is the Refund Amount Calculated?
The refund amount is calculated proportionally based on your credit usage:
No Credits Used (0% consumption): if you have not used any credits, you will receive a full refund minus applicable payment processing fees.
Partial Credit Usage (1-80% consumption): If your membership subscription credit usage is within 80%, we will calculate the refund amount based on the proportion of unused credits, minus applicable payment processing fees.
High Credit Usage (over 80% consumption): If your membership subscription credit usage exceeds 80%, we are unable to provide a refund.
3. Important Notes:
• Processing Fees: All refunds are subject to deduction of payment processing fees (including Stripe fees and handling charges)
• Refund Timeline: Refunds will be returned via your original payment method within approximately 7 business days
• Account Changes: Upon refund approval, corresponding membership benefits and remaining credits will be immediately revoked
• Account Status: Refund requests may be denied if your account shows abnormal activity or violates our terms of service